Definitions

Service

The www.shout-telecoms.com website operated by Shout Telecoms Ltd.

Personal Data

Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Small files stored on your device (computer or mobile device).

Data Controller

The natural or legal person who determines the purposes for which and the manner in which any personal information is processed. For the purpose of this Privacy Policy, we are the Data Controller of your Personal Data.

Data Processor (or Service Provider)

Any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• • Email address
• • First name and last name
• • Phone number
• • Address, state, province, ZIP/postal code, city
• • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing, or promotional materials. You may opt out at any time by following the unsubscribe link in any email we send or by contacting us directly.

Usage Data

We may collect information on how the Service is accessed and used. This may include your IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on pages, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies, but you may not be able to use some portions of our Service as a result. We use the following types of cookies:

• • Session Cookies — to operate our Service
• • Preference Cookies — to remember your preferences and settings
• • Security Cookies — for security purposes

Use of Data

Shout Telecoms Ltd uses the collected data for the following purposes:

• • To provide and maintain our Service
• • To notify you about changes to our Service
• • To allow you to participate in interactive features when you choose to do so
• • To provide customer support
• • To gather analysis so that we can improve our Service
• • To monitor usage of our Service
• • To detect, prevent, and address technical issues
• • To provide you with news, special offers, and general information about goods and services similar to those you have already enquired about, unless you have opted out

Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the data we collect and the context. We may process your Personal Data because:

• • We need to perform a contract with you
• • You have given us permission to do so
• • The processing is in our legitimate interests and not overridden by your rights
• • We are required to comply with the law

Retention of Data

Shout Telecoms Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy — and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Usage Data is generally retained for a shorter period, except where it is used to strengthen security or improve the functionality of our Service, or where we are legally obligated to retain it longer.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your country where data protection laws may differ. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer and process that data in the United Kingdom.

Shout Telecoms Ltd will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place unless adequate controls are in place.

Disclosure of Data

Shout Telecoms Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

• • Comply with a legal obligation
• • Protect and defend the rights or property of Shout Telecoms Ltd
• • Prevent or investigate possible wrongdoing in connection with the Service
• • Protect the personal safety of users of the Service or the public
• • Protect against legal liability

Security of Data

The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

• • Right to access, update, or delete — You can request access to, correction of, or deletion of your Personal Data. Please contact us if you are unable to do this directly.
• • Right of rectification — You have the right to have inaccurate or incomplete information corrected.
• • Right to object — You have the right to object to our processing of your Personal Data.
• • Right of restriction — You have the right to request that we restrict processing of your personal information.
• • Right to data portability — You have the right to receive a copy of your information in a structured, machine-readable format.
• • Right to withdraw consent — You have the right to withdraw your consent at any time where we relied on consent to process your information.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. Please contact your local data protection authority in the EEA for more information.

Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We use Google Analytics to monitor and analyse use of our Service. Google uses the data collected to track and report website traffic. You can opt out by installing the Google Analytics opt-out browser add-on . For more information, see Google Privacy & Terms .

Links to Other Sites

Our Service may contain links to other sites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us and we will take steps to remove that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We will also notify you by email and/or a prominent notice on our Service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.