Case Study
Case Study:
6 Degrees
Shout revolutionised the 6 Degrees Least Cost Routing service, reducing lengthy configuration times and faulty call handling — and went on to power their award-winning Live Number product.
6 Degrees is an established owner of a resilient, multi-site switch network delivering industry-leading inbound and outbound voice services. Security and protection of these services is guaranteed by their unique business continuity product, Live Number, which allows customers to continue to make and receive calls whatever the circumstances.
Headquartered in London, they operate a carrier-neutral business model with direct access to all major telecom networks and over 10 years of experience delivering tangible benefits across Finance, Legal, and Research sectors where resilience and availability are paramount.
Prior to engaging with Shout, the Least Cost Routing (LCR) service they provided relied on manual routing plans loaded to the 6 Degrees management system every month. Only 800 number prefixes were available automatically — the rest had to be loaded manually from information each carrier provided in very different formats. The task was always extremely time-consuming.
"The difference to our service has been amazing — faulty calls dropped significantly and continue to drop, plus we have seen an increase in revenues and gained new customers."
6 Degrees engaged Shout to develop a rate mediation solution based on 100,000 number prefixes. We created desktop software allowing 6 Degrees to import rates from each carrier into a common format for upload to the system — including all the different rates based on time of day and day of week.
Live Number Solution
For most businesses it is imperative that voice communication is maintained in the event of an emergency. The service 6 Degrees wanted to offer wasn't available from any single supplier and required bespoke development. Shout developed a complete solution allowing 6 Degrees customers to manage their voice calls for themselves — inbound routing, emergency controls, call recording, and voice backup — all in one platform.
"It's much easier to do business with our customers as a result of Shout's offer — an intuitive, attractive tool that does it all and more."
As a result, 6 Degrees' customers benefit from quality of service and easy-to-use management tools. 6 Degrees invested in this technology because they believe customers expect more than just cheap minutes — and have seen stronger customer relationships and reduced churn as a result.
Business Challenges
- • Manual routing plans requiring monthly updates
- • Carrier data in incompatible formats
- • No single supplier for a turnkey resilient voice solution
Keys to Success
- • Intuitive customer interface
- • Ability to deliver a bespoke solution to specification
- • Dedicated and easy to work with
Project Outcomes
- ✓ Fault calls dropped significantly
- ✓ Increased revenues and new customers gained
- ✓ Reduced customer churn from superior service
What they said
In their own words
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"We have a great affinity with Shout — they are easy to deal with, extremely responsive, don't let us down and most importantly, take the pain away."
Operations Director — 6 Degrees
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"It's much easier to do business with our customers as a result of Shout's offer — an intuitive, attractive tool that does it all and more."
Operations Director — 6 Degrees
"
"The difference to our service has been amazing — faulty calls dropped significantly and continue to drop, plus we have seen an increase in revenues and gained new customers."
Operations Director — 6 Degrees
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