Intelligent Call Routing

Intelligent Call Routing can mean any number of things.

In certain circumstances, our solutions can directly control your existing call-handling network. This ability to control, together with enhanced SQL database integration, provides us with an extremely powerful call routing engine developed especially for our Operator customers.

We have also integrated a Web Server API into this mix, meaning that you can deploy extremely complex and flexible routing applications that can be controlled via the Internet, or indeed via a third party number management or web-based system, using protocols such as XML and REST.

Some of the largest call routing applications in the UK are already running using our powerful product and solution portfolio.

Example Intelligent Applications

  • Web-enabled call routing
  • Least Cost Routing
  • Disaster recovery applications