Shout Telecoms - Service & Solution Development

Service & Solutions Development

"Nothing is ever impossible, Even the very bespoke and quite specific business project requirements"

"I really enjoy working with the Shout team, whilst ultimately they are a deeply Tecky led company, they also have a human side and are able to put across very technical solutions in a simple way"

"We chose Shout because we wanted a close, more personalised and honest relationship with our supplier, and this is how Shout operate"

"We chose Shout Telecoms due to their extensive technological experience and track record - they came very well recommended"

"We chose Shout Telecoms because they offered 24 Seven a wide range of products and services which quickly and easily integrated into our existing network infrastructure"

"From the outset, Shout Telecoms have been able to provide the equipment and systems necessary to ensure we remain competitive and able to keep up with the continuing changes in telecoms technology"

Service & Solution Development

We have developed numerous large and small applications for our customers. We can build services and solutions either on your existing platforms or as a combination using our highly flexible solutions.

You can build and manage services through our highly flexible and simple scripting language, you can use our API’s, buy one of our number management portals which enable service management for the end user, or you can commission our engineers to plan, develop and deliver new services for you.

The Shout Promise: Once we have scoped out all new development work and agree a Statement of Works, we will agree a price, if our estimate of the number of days is wrong and it takes us longer, we will not charge you more.

Existing Deployments

The Everything Everywhere Text To Voice platform
The GCI Web Enabled Routing Platform
A Voice Fraud Monitoring & Alerting Platform
A Voicemail system for the emergency services Tetra Network
A Least Cost Routing and Disaster Recovery system for 6 Degrees Communications
A Cisco Integrated Call Recording portal
A Webex integrated voice conferencing system
A comprehensive network voice statistics and management reporting system for T-Mobile
Multiple statistics platforms

The Process

It all starts with an initial call to discuss the project outline
Shout will then outline potential solutions and sense check them in a more technical review process with the client
We will then agree a process and price for some professional service work to produce a fully formed solution tailored specifically to your network environment
We will then produce a Statement of Requirements detailing our understanding of your requirement and how it can be addressed. This will also contain a price and potential development timeline should you elect to use Shout to develop the solution
If you select Shout to deliver the solution we will provide you with a Statement of Works detailing every step of the development process including milestones. This will come with a formal quotation against which a PO can be raised.
Once delivered, in most cases Shout will offer an ongoing Support Agreement

Support

Every platform and application we provide is backed by our global 24/7 support. Crucially, development and support is provided by the same engineering team, this means an excellent knowledge of each platform and client deployment as well as an unrivalled speed of fault diagnosis and resolution.

Ask yourself this: How useful would it be if every time you had an issue with a software application, you could communicate directly with one of the team who created it? This is not just invaluable for support, it also means you can talk to the engineers about how to improve the platform(s) and add new features.

Click here for more information on our Global Support